Refund policy

Last updated: September 26, 2026

We want you to feel good about your purchase from The Whole Home Studio. If something is not right, please contact us and we will do our best to help.

30-day returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be in substantially the same condition in which you received it, without damage or signs of extended use, and include the accessories that came with it. Please keep the original packaging where reasonably possible, as it helps protect the lamp during return shipping.

To start a return, email hello@thewholehomestudio.ca with your order number. Please contact us before mailing anything back so we can confirm the return and provide instructions.

Return address

Approved returns can be sent to:

The Whole Home Studio
350 Bay St, 1300B
Toronto, ON M5H 2S6
Canada

Change-of-mind returns

For returns that are not due to a defect, damage, or an error on our part, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable.

We do not charge a restocking fee.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@thewholehomestudio.ca. Include your order number and, if possible, photos showing the issue.

We will review the issue and make it right with an appropriate replacement or refund. When the problem is due to damage, defect, or an error on our part, you will not be responsible for applicable return shipping costs.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method.

We aim to process approved refunds promptly after inspection. After we issue a refund, your bank or card provider may require additional time to post it to your account.

Order cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not yet shipped, we will try to cancel it and issue a refund. If it has already shipped, the return policy above will apply.

Questions

If you have any questions about a return or refund, or if an expected refund has not appeared, contact us at hello@thewholehomestudio.ca.

This policy does not limit any rights you may have under applicable consumer protection law.